Customer Registration

Registration on the ANMAR website is primarily intended for businesses, business partners and customers who regularly purchase our goods.

We review each registration individually with the aim of setting up cooperation that is beneficial and fair for both parties.

Registration is also possible without providing a company ID number. However, every registration is subject to individual approval.

Account Approval and Login

We manually review and approve every new registration. Account activation is handled individually, usually as soon as possible and no later than 24 hours on business days.

After registration has been approved, the customer can log in to their account and gain access to prices and the complete product range.

Product prices are only visible after registration, account approval and login.

Product Selection and Order Submission

After logging in, the customer selects the required goods and submits the order directly through the website.

After submitting the order, the customer receives an automatic confirmation of receipt by e-mail. The same notification is also delivered to the ANMAR system.

We will subsequently inform the customer individually about the further status of the order.

Order Verification and Payment

We individually review every order after receiving it. We verify:

• product availability,
• quantity of goods,
• delivery method,
• shipping costs.

After reviewing the order, we send the customer an order confirmation together with a delivery note and precise payment details.

Payment can be made by bank transfer or card. Once the payment has been credited to our account, we prepare the goods for dispatch.

The payment method is determined individually according to the type of customer and the nature of the business cooperation.

Delivery of Goods

The delivery method is determined individually according to the nature of the order, delivery location and current delivery options.

Delivery options:

• delivery by courier service
• ANMAR own delivery service
• personal collection by prior arrangement

The courier delivery fee is determined individually according to the carrier's current price list, the total weight and volume of the ordered goods.

For deliveries carried out by ANMAR, we always inform the customer in advance about the delivery method and shipping cost.

The delivery time is individual and depends on product availability, the quantity of goods ordered and the current workload of our warehouse. We always inform the customer of the estimated delivery date when processing the order.

Contact and Support

If you have any questions regarding registration, orders, payment or delivery, please do not hesitate to contact us. We will be happy to help and advise you.

You can contact us:

Telephone support is available on business days from 09:00 to 17:00.

We respond to SMS and e-mail messages as soon as possible.